How can we help?

Questions about getting started, a specific workflow or support in an existing operation: we route the request to the right place.

Four routes, depending on the question.

All four routes reach the same people who also set PosIQ up. We usually reply to email within 24 hours with a concrete next step; anything quicker to settle by voice, call us.

Check PosIQ for your business.

For devices, setup, commercial terms and the intended live launch. A short description of the business helps us answer precisely.

info@posiq.io

Help for an existing PosIQ operation.

For technical questions, configuration and concrete issues. Device, ticket station and time of day narrow the case down faster.

support@posiq.io

Rather talk it through.

Some things take five minutes on the phone and three emails otherwise. Reachable Mon–Fri, 9 am – 6 pm (CET); outside those hours leave a message and we call back.

+49 7583 5709856

Write while service is running.

A phone call is awkward mid-service. On WhatsApp you can send the question, a photo of the receipt or of the printer, and we answer as soon as we are at the device.

Message us on WhatsApp

From the first message to a configured trial.

  1. 01
    Describe the business

    Type of business, devices and existing workflows in a few lines.

  2. 02
    Agree the setup

    Tables, ticket stations, payment, TSE and roles reviewed together.

  3. 03
    Test it in real service

    Not just a demo: PosIQ run through the cases that actually occur in your business.

Key answers before you contact us.

Sorted by topic in the FAQ.

Do I need special hardware?

PosIQ runs on iPhone and iPad. Receipt printing currently supports one approved Epson model. Card payments run through your payment provider's terminal and are recorded in the order; integrated payment on the iPhone via GP tom by Commerz Globalpay is in preparation.

View devices and printing
Does every additional device cost extra?

No. PosIQ is priced per business. There is no monthly per-device surcharge for one to ten iPhones and iPads.

Does PosIQ work without internet?

Core service flows such as ordering, firing and charging can continue locally. Devices reconcile again when the connection returns.

View multi-device operation
Can several devices work together?

Yes. Multiple iPhones and iPads share one operational state. A soft table lock helps prevent two people changing the same order at once.

How does TSE work with PosIQ?

In the personally configured live operation, PosIQ brings payment, receipt and TSE data into a single flow. The specific configuration is agreed before launch. TSE and the receipt obligation are German fiscal requirements.

View the TSE flow
How does the BuchhaltIQ connection work?

With PosIQ Connect, completed day-end reports can be sent deliberately to BuchhaltIQ after secure pairing. Staff-time transfer remains excluded until its separate final acceptance is complete.

View integration status
Where is my data stored?

The providers and processing paths in use are documented in the German privacy notice. The specific setup of each business is reviewed before going live.

Read the privacy notice (German)
How long is the minimum term?

The minimum contract term is three months. It can then be cancelled for the end of the current three-month period; without cancellation it renews for another three months.

Read the SaaS terms (German)
How does the offer process work?

Commercial terms, devices, setup and workflows are agreed personally. That is why we do not publish a blanket price that would fit almost no business.

Request advice
Which businesses is PosIQ for?

PosIQ is intended for hospitality businesses such as restaurants, cafés, bars, food trucks and bakeries. The key is a service flow involving orders, receipts, payments or several devices.

Check the fit

Product and contract details are agreed personally before launch.